Last updated: [09-22-2025]
This Privacy Policy explains how UK Students Help (“we”, “us”, “our”) collects, uses, stores, shares and protects your personal data. It applies to anyone (“you”, “your”) who visits our website, uses our services, or interacts with us in other ways.
1. Data Controller / Contact Information
UK Students Help is the data controller under UK law. We decide how and why your personal data is processed.
Registered Address:
86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Contact Email: info@ukstudentshelp.net
Contact Phone: +44 7380 198635
If you have privacy-related questions or requests (access, corrections, deletion), contact us via email above.
2. Types of Data We Collect
We collect personal data in these categories:
| Category | Examples |
| Identity & Contact | Name; email address; phone number; billing address |
| Academic / Service Details | University, course, assignment details, deadlines |
| Payment Data | Payment method, billing information, transaction history |
| Technical Data | IP address; browser type; operating system; device information; cookies and similar tracking technologies |
| Communications | Messages you send us; support or feedback communications; marketing preferences |
3. How We Collect Your Data
- When you create an account or place an order
- When you contact our support or send feedback
- From browser and device information via cookies or analytics tools
- From third parties only when needed (e.g. payment processors)
- Through marketing sign ups if you opt in
4. Purposes for Processing Data & Legal Basis
We process your data for these purposes, under these legal grounds:
| Purpose | Legal Basis |
| To provide services you request (e.g. prepare assignments, deliver content) | Performance of a contract with you |
| To process payments and prevent fraud | Necessary for performance of contract; legitimate interests in protecting business and users |
| To manage your account and provide customer support | Legitimate interest; consent where needed |
| To send you updates, marketing or news (if you consent) | Consent |
| To improve our website (analytics, technical diagnostics) | Legitimate interest in enhancing service |
| To comply with legal obligations (e.g. tax, financial law) | Legal requirement |
5. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential site functionality
- Performance and analytics
- Enhancing user experience
- Optional marketing/advertising (only if you consent, where required by law)
You can manage cookie preferences in your browser or via any cookie consent tool we offer. Consult our Cookie Policy for full details.
6. Sharing and Disclosure
We may share your data with:
- Service providers acting on our behalf (e.g. payment processors, IT hosting, analytics tools)
- Professional advisers if needed (lawyers, auditors)
- Legal / regulatory bodies, if required by law or for safeguarding rights
- Third parties only with your consent, where applicable
We require these parties to protect your information and only use it for specified purposes.
7. International Transfers
If we transfer your personal data outside the UK, we will ensure there are appropriate safeguards in place (e.g. standard contractual clauses) or rely on adequacy decisions if applicable.
8. Retention Period
We keep your personal data only as long as necessary for the purposes set out above or to comply with legal obligations. Example retention periods:
- Order / service records: [e.g. 6 years]
- Account, billing, payment records: [e.g. 6 years]
- Marketing consent & preferences: until you withdraw consent or no longer engage
After retention period ends, we securely delete or anonymize data.
9. Your Rights Under UK Data Protection Law
You have the following rights:
- Access your personal data
- Correct data that is inaccurate or incomplete
- Erase data in certain circumstances (“right to be forgotten”)
- Restrict processing in certain situations
- Object to processing, including for direct marketing
- Data portability — receive your data in a structured, commonly used format where applicable
- Withdraw consent — where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of previous processing
To exercise these rights, contact us using the contact details above. We will respond within required timeframes under UK GDPR.
10. Security
We take technical and organizational measures to protect your data, including:
- Secure servers and encrypted communication (HTTPS)
- Access controls limiting who can view or process data
- Staff training and confidentiality agreements
- Regular reviews of security practices
While we work to protect your data, no system is 100% secure. If a data breach occurs, we will comply with UK GDPR obligations to report breaches to the Information Commissioner’s Office (ICO) and, when required, inform affected individuals.
11. Children’s Data
Our services are for users who are 18 or older. We do not knowingly collect personal data from children under 18. If you believe we have done so, contact us and we will delete that data.
12. Changes to this Privacy Policy
We may update this policy occasionally (for example when our practices change or law changes). When we do, the updated version will be posted here with an updated “Last updated” date. We will notify users if required by law.
13. Complaints / Supervisory Authority
If you have a concern about how your data is handled, contact us first. If not satisfied, you can complain to the UK’s data protection supervisory authority:The Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113 (UK)